Last updated: 2020-07-01
1. Our refund policy lasts 15 days after the receipt of the artwork. After this period, unfortunately we are not able to offer you a refund or exchange of the artworks.
2. Printable artworks, sold as digital files are not refundable due to the origin and specifics of the product. However, if there is something wrong with the file, it might be replaced with another digital artwork upon mutual agreement.
3. In order to be eligible for a return, the purchased artwork must be returned in the same condition as you received it. It must also be in the original packaging.
4. If the returned artwork is damaged, you will not be eligible for a refund, unless it was damaged during the delivery, on the way to the buyer.
5. If the artwork was damaged during the shipping, you will be eligible for a refund of the artwork and refund of the return shipping costs.
6. Non-returnable items: Gift cards, printable art (digitally downloadable artworks)
7. To complete your return, we require a receipt or proof of purchase.
8. Once your return is received and inspected, we will send an email to notify you that we have received your returned artwork. We will also notify you of the approval or rejection of your refund.
If the refund is approved, your refund will be processed and we will return the payment at the most convenient way, agreed with you, within a certain amount of days.
9. The only reason we refund or replace artworks is if they were damaged during the process of shipping. However, if the client wishes to change the artwork to another one, agrees to pay the shipping costs and returns a purchased item in a condition as it was received, the exchange is possible upon the mutual agreement between Hernandez Binz and the buyer. If the buyer wants to replace an artwork with a more expensive one, the cost difference should be covered by the buyer accordingly.
10. Some artworks are sold directly form galleries, and some others through my studio, sold directly from www.hernandezbinz.com. This return policy applies only to the artwork sold and shipped directly from the artist Hernandez Binz. Galleries and other distributors may have their own policies, which are independent from Hernandez Binz.
11. You will be responsible for covering the shipping cost when returning your item. Shipping costs are non.refundable, except in cases, when the artwork was damaged during the delivery process, on the way to the buyer. If you receive a refund, the cost of the return shipping may be deducted from your refund.
12. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
13. As you will be returning a valuable item, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item and that it will arrive without damages.
23. Contact Us
Please send your feedback, comments, requests for technical support by email: email@example.com.